The vision for the Department is to see:
‘The people of KwaZulu-Natal live in a safe and secure environment.’
MISSION
The Mission set for the Department is to:
‘Be the lead agency in driving the integration of community safety initiatives, towards a crime-free KwaZulu-Natal.’
VALUES
In the fulfillment of its Mission and towards the attainment of its Vision, the Department intends achieving performance excellence through adherence to the following operational values:-
The full implementation of the Batho Pele principles, namely:-
- Consultation - Asking our clients how the Department can improve its services to meet their needs;
- Service Standards - Meeting service standards that reflect the level and quality of service that is important to its clients;
- Access - Making sure that our services are accessible to all who have a right to use them;
- Courtesy - Always being courteous and helpful and treating everyone with dignity and respect;
- Information - Giving our clients all the information they need to assist them in making the
best use of our services; - Openness and Transparency - Being open and transparent about how we use our resources and spend our money;
- Redress - Making it easy for our clients to say when they are unhappy with the service they
have received, apologizing immediately and trying to resolve the problem as soon as possible;
and - Value for Money - Making sure that we make the best use of all the Department’s resources.
- Integration of effort - between agencies, local authorities, Government Departments and other stakeholders;
- Teamwork – working together and building a spirit of co-operation;
- Knowledge Application - courage to learn, change and innovate; and Professionalism, honesty and integrity.